Q: Does 1Stopfilter provide wholesale service?
A: If you are a wholesaler or shop owner, please feel free to send us your inquiry. Email to info@1stopfilter.com

Q: How do I find my 1Stopfilter order number?
A: After successfully placing an order, you will receive a unique 1Stopfilter order number.
There are several ways to find your order number:
Check your email inbox or spam to confirm your order.
Create a 1Stopfilter account using the email address you provided when purchasing. Find your order number under your order history.
Still can't find your order number? Let us help - contact us

Q: How long will it take for me to receive my pool filter order
A: 3-7 working days for early delivery / 8-12 working days for standard delivery
For filters built to your specifications and custom fittings, production time can be as long as 4 weeks plus shipping. Transit times will vary depending on how far you are from where you shipped.
Please note that shipping times do not include the standard 1-2 business day processing time required for orders to ship.

Q: Do you offer filter cartridges not listed on the website?
A: Yes, we work with major brand manufacturers such as spa pool filter cartridges, just let us know what you are looking for and we will draw up a quote for you as soon as possible.

Q: What is the price range for water filtration cartridges?
A: Spas can range from $50 to $200, depending on various considerations. Learn more about pool filter elements, then choose the price that fits your budget and needs.

Q: What is your shipping or return policy?
A: Check out our Excange & Return. Return most unused items within 30 days according to the published refund policy (minus shipping​​). See the Shipping and Returns page for details.

Q: How should I install my pool filter
A: You can refer to the youtube video, or contact us